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How We Protect Your Privacy

Your account, payment methods and personal information are at the centre of how we operate.

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REACH OUR TEAM

Privacy Questions and Data Requests

If you have questions about how we handle your privacy or want to request access to your data, our support team is ready to help. You can contact us through live chat, email or phone during our standard support hours. We respond to privacy requests within five business days, and data access requests within fourteen calendar days where local law permits.

Team online

Live Chat Support

Open the chat window in your account lobby. Available Monday to Sunday, 07:00 to 22:00 Jakarta time. Our team can walk you through privacy settings and data requests in real time.

Email Support

Send your privacy question or data request to [email protected]. Include your account username and a clear description of what you need. We aim to reply within one business day.

Phone Support

Call our privacy team during business hours. The phone number is displayed in the help section of your account. We handle sensitive data requests over the phone to confirm your identity.

HOW WE HANDLE YOUR DATA

Security, Storage and Your Rights

We encrypt your payment details and account credentials using industry-standard TLS protocols.

Data Encryption

All payment details—DANA, OVO, GoPay and QRIS transaction IDs—are encrypted end-to-end.

Server Location

Your account data lives on servers physically located in Indonesia.

Account Security

We monitor login activity and flag unusual account access.

Data Retention

Account records are retained for your membership duration plus seven years for financial audit purposes.

Third-Party Sharing

We share payment data only with your chosen payment provider—DANA, OVO, GoPay or QRIS processor.

Your Access Rights

You can download a full copy of your account data, including all transactions and personal information on file.

Your Privacy Frequently Asked

When you close your account, we deactivate your login and retain your data for seven years to meet financial compliance rules. After that period expires, your personal information is deleted from our active systems. You can request early deletion where local law permits; contact our support team via live chat or email.

Yes. We store your deposit and withdrawal history, but not your full banking credentials—only the last four digits of your DANA, OVO, GoPay or QRIS account identifier. Request a full data export in the privacy section of your account settings, or ask our support team by phone or email.

We analyse your game history and session times to detect fraud, prevent account misuse and customise the lobby experience for you. We do not sell this data. Your gameplay patterns stay on file only while your account is active and for the legal retention period after closure.

We comply with valid legal requests from Indonesian authorities and law enforcement where required by local law. We do not volunteer your data. If a legal order is served on us, we notify you where we are legally able to do so.

We review this policy annually and update it when our data practices change materially. If we make significant changes, we email you at least thirty days in advance. Continued use of your account after the update date means you accept the new terms.

Log into your account and go to the profile settings page to update your name, email or phone number. For account history or payment record corrections, contact our support team with proof of the error. We verify the correction within five business days and update our records.

Yes. We use cookies to keep you logged in, remember your game preferences and detect suspicious login attempts. Our analytics partner tracks page views and button clicks to improve the site. You can disable non-essential cookies in your browser settings without losing core account functions.

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